Returns

RETURN POLICY:

We are happy to offer you free returns.

Just follow the instructions on Royal mail portal here and print your pre-paid label: https://www.royalmail.com/track-my-return#/details/6413

RETURN DEADLINE

You have 14 days to let us know whether or not you are going to keep your item and a further 14 days from the date you notify us to arrange the return using your pre-paid label.

REFUND DEADLINE

You will receive an automatic email to notify you when the refund has been made. Please allow 10 working days after receipt of your return for us to process your request.

I RECEIVED A FAULTY ITEM

Please write to us at: serviceclient@soeur.fr.
Do not forget to attach images of the defect as this will help us to propose the best possible solution to you.
At the discretion of our team, a prepaid return form will be sent to you.

We will proceed with an exchange or a refund in case the item is no longer available.

PREPARATION MISTAKE

If an item is missing from your order, please write to us at serviceclient@soeur.fr.